Allied Home Security is one of the largest BRINKS Authorized Dealers!
We service Houston, Dallas, Fort Worth, Austin, and San Antonio. Our Commitment to our customers far surpasses any company in the industry. We are A+ Rated by the BBB with the highest customer satisfaction. What makes us successful is our dedication to a world class customer experience. Our Technicians use company vehicles and are given all the necessary tools to be prepared for any installation.
Must have experience running cable — We do not install wireless cameras or equipment!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide install and service support for all alarm, video surveillance, for current and new customer in the service areas
- Install Qolsys, 2GIG, Honeywell, DSC, Smart Thermostats, Smart Doorbell Cameras, Smart Door Locks, CCTV Camera Systems, Alarm.com Cameras
- All installation activity related to electronic security to include but not limited to: effectively communicating and coordinating with customers, security team, cable pulling, mounting devices, system programming and customer training
- Prioritizing, planning and time management
- Interact with customers in a professional manner to cultivate positive customer relationships
- Communicate with the communication center with closeout information pertaining to service calls
- Communicate with management as to needs and actions taken or to be taken to complete projects in a timely manner
- Responsible for handling service calls in compliance with client contractual agreement.
- Complete all necessary paperwork or service system in a timely manner to ensure real time communication is shared with the team.
- Communicate to upper management any service items requested by the customer to ensure it falls in line with the signed service agreement.
- Perform preventative maintenance duties as assigned and complete as required by customer service agreement.
- Safety: Always be aware of your surroundings and the people in the vicinity that can pose threat to technician safety, technician safety is always first
- Travel out of town for projects as needed
Must be able to work Saturdays (2 days off a week) Work 5 Days, off 2 Days.
SKILLS and ABILITIES:
- Firm grasp of mechanical and electrical functions.
- Must be able to diagnose and repair mechanical, electrical, and telecommunication faults.
- Must be able to Hardwire Cameras – If you cannot run wire you will not be selected.
- Aptitude to read, understand and apply knowledge from technical documents
- System programming
- Familiarity with the proper use of volt/ohm meters, circuit toners and Telco/network connector termination tools.
- Familiarity with basic networking theory. Assigning IP addresses, connecting network switches and routers.
- Analytical ability to diagnose basic problems and ability to work with minimum supervision.
- Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirement and efficient installation procedures.
- Must remain up to date with industry licensing and testing requirements.
- Must be proficient in using a PC.
- Must be able to effectively use tools and equipment as provided.
- Must be motivated and a self-starter with the ability to interact with people and the general public
List of tools, software, or other devices used:
- Basic hand tools such as screwdrivers, pliers, wire cutters, wire strippers, wrenches, drill bits and a battery operated drill, flashlight, Volt/Ohm meter, circuit toner, a butt set for Telco troubleshooting.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
